Recently, a netizen in Hangzhou booked a locksmith service online for 26 yuan. He had been locked out late at night and immediately placed the order for help.

However, the locksmith arrived and said the lock had a complex structure and needed to be replaced. 最终, the netizen was charged a total of 1300 yuan, which included the lock cylinder, replacement of the door handle, and a nighttime service fee.

Afterwards, the netizen filed a complaint through the platform, and the merchant refunded 500 yuan.

The merchant explained that the “26 yuan” listed on the webpage is only the on-site service fee and does not include the cost of unlocking or replacing the lock.

The platform stated that it has accepted the complaint and reminded consumers to confirm the price before the service begins.

Lawyers point out that even if businesses list fees on their product pages, they must clearly inform consumers of all charges before providing the service.

Consumers should also inquire about prices in advance and retain relevant evidence. If any problems arise, they can call the 12345 hotline to protect their rights.

This incident has drawn public attention to the lack of transparency in pricing for in-home services.